Curriculum Vitae
Software & DevOps Engineer
United Kingdom
Professional Experience
Lead DevOps Engineer & Project Coordinator
SBS Insurance Services
Aug 2025 – Present
United Kingdom
Leading platform engineering and delivery. Coordinating multi-team initiatives and aligning product, engineering, and operations to deliver business-critical outcomes.
Key Achievements:
- •Led migration of on‑premises applications to Azure, establishing observability, security, and deployment strategies from the ground up; improved release stability and significantly reduced rollbacks
- •Overhauled SDLC practices by introducing a comprehensive test strategy, disciplined code reviews, and building out CI/CD pipelines from scratch
- •Drove adoption of AI tooling, enabling AI‑assisted code review and agentic task handling for various development tasks
- •Partnered with operations leadership and directors to shape strategy and delivery for key company initiatives
AzureBicepGitHub ActionsDockerMicrosoft SQL Server
Software Developer
SBS Insurance Services
2021 – Aug 2025
United Kingdom
Full‑stack development with a focus on commercial APIs, software process improvements, and delivery of high‑impact business applications.
Key Achievements:
- •Designed and deployed commercial APIs that automated insurance claims processing between carriers and SBS, removing manual data entry completely and rapidly accelerating processing times
- •Led complete redesign of mission-critical customer portal, resulting in 40% faster insurance claim resolution and 25% increase in customer satisfaction scores
- •Pioneered implementation of comprehensive testing frameworks and documentation standards across legacy systems, reducing defects by 60% and improving onboarding efficiency
- •Leveraged expertise in .NET Core, C#, SQL Server, and modern JavaScript frameworks to deliver high-performance, scalable solutions in a fast-paced insurance technology environment
.NET (C#, VB)ASP.NETMicrosoft SQL ServerJavaScriptTypeScript
Infrastructure Technician
Harrap IT
2017 – 2021
United Kingdom
Infrastructure support across Windows and Linux environments with a focus on uptime, productivity, and efficient operations.
Key Achievements:
- •Diagnosed and resolved complex technical issues across Windows and Linux workstations, reducing employee downtime by 30% and increasing productivity
- •Led critical network troubleshooting initiatives for core infrastructure components, achieving 99.9% uptime
- •Served as primary technical support liaison handling 50+ daily customer inquiries via phone, email, and in-person, maintaining 97% customer satisfaction rating
- •Created custom system administration tools that automated routine tasks, reducing IT operational overhead by 25% and enabling the team to focus on strategic initiatives
WindowsLinuxNetworkingActive DirectoryPowerShell
Education
BSc in Cybersecurity
The Open University
2020 - 2023
Technical Skills
Programming Languages
C#VBTypeScriptJavaScriptPythonBashPowerShell
Frameworks & Libraries
.NETASP.NETReactNext.jsTailwind CSS
Databases
Microsoft SQL Server
Tools & Technologies
AzureBicepGitHub ActionsGitDocker
Coordination & Delivery
Project ScopingOps LiaisonClient EngagementTechnical ClarificationStakeholder VisibilityCross-functional Coordination
Certifications
CompTIA A+
CompTIA • 2018
CompTIA A+ Certification